Power issues are less of an issue for data center operators, but network and software issues are becoming more and more important, according to a new study by the Uptime Institute.
Although the Uptime Institute’s third annual outage analysis has improved technology and availability, outages remain a major industry, customer, and regulatory concern.
The report also shows that the overall impact of outages and direct and indirect costs continue to increase. When asked about a recent major outage, more than half of the respondents reported outages over the last three years and estimated their cost to be over $ 100,000. Almost one-third of these respondents reported costs of over $ 1 million.
Trends are natural. Previously, the data center was an IT infrastructure. Next, add a cloud service provider and SaaS. If Outlook 365 is down, it’s down. If AWS is down, it’s down.
“Resilience remains close to management’s top priorities when delivering business services,” Andy Lawrence, Research Executive Director at the Uptime Institute, said in a statement. “Overall, the causes of outages are changing. Software and IT configuration issues are becoming more common, and power issues are less likely to cause major outages for IT services.”
Although Uptime had significant disruptions affecting financial transactions, government services, the Internet, and communications, the outage that became a hot topic in 2020 was often due to interruptions in applications such as Microsoft Exchange, Teams, and Zoom. Said it was about the impact on home consumers and workers. , Fitness trackers, etc.
Here are some of the findings from Uptime’s 2020 survey:
- Almost half (44%) of the data center operators surveyed believe that concerns about data center / mission-critical IT resiliency have increased in the last 12 months.
- Serious and serious outages are less common (1 in 6 people have been reported to be in the last 3 years), but they can have devastating consequences for stakeholders. You need to be vigilant and invest.
- Over half (56%) of all organizations using third-party data services have experienced moderate or severe IT service outages caused by providers over the past three years.
- Network and configuration issues have emerged as two of the more common causes of service degradation, but power outages are a little less problematic. Power problems have traditionally been caused by UPS, transfer switch, and generator failures.
Technology bears many responsibilities for failure, but human factors must also be taken into account. It is difficult to measure at what level human error occurs. In Uptime’s 2021 data center restoring force survey, 42% of respondents said they had experienced outages in the last three years due to human error.
Among them, 57% cited data center staff execution (not following the procedure) and 44% cited the wrong staff process / procedure as the root cause. Research shows that focusing on management and training can improve service delivery performance.
Copyright © 2021 IDG Communications, Inc.
Data center outage: The cause is changing, the report says
Source link Data center outage: The cause is changing, the report says