Business leaders and business professionals often encourage people to speak at work. Proposing creative ideas and more efficient ways of working help companies overcome challenges and reach their goals. However, new research shows that another, more subtle and often overlooked way of speaking can have a significant impact on how you work and how your team assembles.
“What we say within the group, the ideas we propose, and the way we support others, show us something about who we are to our colleagues. It tells us. You can attract people and repel them. ”Co-author of a recently published paper at Iowa State University. Management journal..
In the dissertation, Chamberlin and her research team learned how two different ways of communicating work-related issues shaped reputation. team To complete a short-term project. They say that people who use a “supportive voice” that promotes trust and cooperation are more likely to be hired by the team than those who use a more task-oriented “challenging voice.” I found.
Challenging voices go against the status quo and provide ideas for improvement. Although there are some drawbacks, such as the recognition of criticism and conflict, Challenge Voices tend to show employee competence and expertise. According to Chamberlin, especially dynamic and fast-paced industry managers often rate this communication behavior as helping teams complete their tasks efficiently and effectively.
“The supportive voice is still to speak at work, but it’s looking at what’s going on in groups and teams. Maybe we’ll protect the status quo by saying that what the team is already doing is worth it. Maybe, “Chamberlin said.
A supportive voice shows someone’s friendliness and credibility. It fosters strong interpersonal relationships, which Chamberlin said affects the team’s ability to communicate and coordinate efforts to achieve its goals.
To understand the impact of the two communication behaviors on team formation, researchers collected data from a cohort of full-time Master of Business Administration students over a four-month period. Students were regularly assigned to different teams to complete the project and were asked to evaluate the challenging and supportive voice, quality of work, reputation and use of trust of team members. Near the end of the study, students were allowed to meet in a team without instructions from the MBA office.
According to the survey results, students ranked high in challenging voices have built a reputation for doing quality work, but students work in teams with people who frequently use supportive voices. I liked it. Chamberlin said the results were amazing.
“I thought that a challenging voice would be a powerful impetus for those who would later choose team members, as it is the main form of speech we encourage as a classroom or manager. But after all, this More supportive voices helped establish relationships, and trust between individuals within the group was more important. “
Researchers pointed out that having both types of voices was ideal, but between the two, supportive voices were a stronger impetus for team formation.
Chamberlin said the findings in this paper could help employees move to leadership roles, as their way of speaking can have a significant impact on informal teaming at a later point in time. Said it could be helpful in understanding. As for managers, Chamberlin said the results provide space for them to develop and provide a more supportive voice by guiding and rewarding employees who speak up for this type of behavior. He said he would encourage it to be offered.
“Challenging voices may reign supreme, but there are other situations where supportive voices are more important to the team,” Chamberlin said. “Cooperative vocalists can bring the team together to ensure that the work is completed.”
Researchers at the University of Iowa, Binghamton University, and the University of Georgia contributed to this paper.
Daniel W. Newton et al, Voice as a signal of human and social capital in team assembly decisions, Management journal (2021). DOI: 10.1177 / 01492063211031303
Iowa State University
Quote: How to speak at work is to the team (December 4, 2021) acquired from https: //phys.org/news/2021-12-affect-youre-team.html on December 4, 2021. May affect whether or not you are selected
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How you speak at work can affect your ability to be selected by your team
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