Florida

Restaurants try to balance online and face-to-face orders to adapt to change

Cape coral

Pandemics have changed the way we eat in every part of our lives. Delivery services like DoorDash and UberEats have helped customers, but they are also burdening face-to-face services.

Money is free to flow when it comes to mobile orders, but isn’t that much for the business as a whole? With all the options we now have to get food, some restaurants say that all online businesses are robbing the services they can offer directly. People are waiting in long lines, not because of all the customers in the restaurant. All orders from the mobile app can overwhelm the kitchen staff and have to serve more people than ever before.

Some companies have to close the dining room table to meet customer demands, causing servers to lose money. Michelle Roman, Manager of the House of Omelets on 900SW Pine Island Road in Cape Coral. She says the volume of online orders can be difficult to process in the kitchen.

“It makes it very difficult, especially for my kitchen staff, do you know?” Roman said. “Sometimes we just look at them and know that it’s beyond our control, and people surely … know what people understand. But the same. In addition, when people have been waiting here for a long time, they tend to be frustrated and we apologize. We want them to remain happy, but sometimes it can be really difficult. . “

Roman says he doesn’t think things will get easier for staff and others right away. Now that the season is about to begin, she expects more customers.

Renee Cubbage, who lives in Cape Coral, says she often places mobile orders without problems, but recently she’s begun to realize the challenges facing her favorite business.

“There are two workers in the delicatessen, one seems to be completely online and the other face-to-face, which definitely slows down,” Cubbage said. .. “But my food is cold because it only takes time. More people are ordering. Their workers are limited and you will be at the end of the list.”

Lenny also recommends that everyone practice patience before getting angry with workers in the food service industry, as this level of business is likely to continue for some time.

Restaurants try to balance online and face-to-face orders to adapt to change

Source link Restaurants try to balance online and face-to-face orders to adapt to change

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