Studies show how rudeness leads to retention, including medical diagnostics

Have you ever had a traffic jam with another driver and still nausea after miles? Or, even after being disturbed by a colleague during a meeting and leaving work that day, in your head Did you notice that the event is repeating? You may be surprised at how often these trivial rude events occur and how they affect our decisions and functions. In fact, in certain situations, such accidental rudeness can be fatal, according to a recent study co-authored by Professor Trevor Fork of the University of Maryland’s Robert H. Smith Business School.

In “I was trapped in the first hypothesis: how rudeness leads to settlement” Applied Psychology Journal, Fork and co-author Carnegie Mellon University Vignamin Cooper, University of Florida Christopher R. Giordano and Amir Elez, Envision Physician Services Heather Reed, Thomas Jefferson University Hospital Kent B. Berg rude Amplifies the “anchor bias”. Anchoring bias is the tendency to stick to specific information when making decisions (even if that information is irrelevant).

For example, if someone asks, “Do you think the Mississippi River is shorter or longer than 500 miles?”, How long does the 500-mile proposal consider the Mississippi River to be? Can be an anchor that affects. When that happens, it’s hard to deviate significantly from the original proposal, says Foulk.

Anchoring bias can occur in a variety of situations, but it is very common in medical diagnostics and negotiations. “If you go to the doctor and say,’I think I have a heart attack,’ it becomes an anchor and the doctor can stick to the diagnosis, even if you have indigestion. “Also,” explains Fork. “If the doctor isn’t far enough away from the anchor, he’ll start the wrong treatment.”

Anchoring can occur in many scenarios, so Foulk and his co-authors wanted to further study this phenomenon and the factors that exacerbate or mitigate it. They have been studying rudeness in the workplace for years, and previous studies have shown that experiencing rudeness consumes a lot of psychological resources and narrows thinking. I thought I might be involved.

To test their theory, researchers ran medical simulations with residents of the anesthesiology department. Residents need to diagnose and treat the patient, and participants received (wrong) suggestions about the patient’s condition shortly before the simulation began. This proposal acted as an anchor, but throughout the exercise, the simulator provided feedback that the illness was something else, not the proposed diagnosis.

Before the simulation began, the researchers repeated several times, putting one doctor into the room and causing another to behave rudely in front of the resident.

“When I experienced rudeness before starting the simulation, I found that they continued to handle the wrong thing, despite the consistent information that it was actually something else.” Foulk says. “They continued to treat Anchor, but there was good reason to understand that Anchor’s diagnosis was not the patient’s illness.”

This effect has been replicated in a variety of other tasks, such as negotiation and general knowledge tasks. Throughout various studies, the results were consistent. When you experience rudeness, you are more likely to stick to the first proposal you hear.

“In all four studies, we found that both witnessed rudeness and first-hand rudeness seemed to have had similar effects,” says Folk. “Basically, we observe. What is being done is the narrowing effect. Rudeness narrows the field of view, and the narrowed field of view increases the possibility of anchoring. “

In general, anchoring trends aren’t a big deal, says Foulk. “But when you’re in an area of ​​important and important decision-making, such as medical diagnostics or large-scale negotiations, interpersonal relationships are very important. It may stay. “

To provide additional insight into this phenomenon, researchers have also looked at ways to counter it. Rudeness narrows the field of vision and is more likely to fix it. Researchers have investigated two tasks that have been shown to broaden their horizons: taking a perspective and refining information.

Perspective take broadens the horizons by looking at the world from the perspective of others, and by refining information, it is possible to see the situation from a wider perspective by thinking about the situation from a wider perspective. Throughout their research, researchers found that both actions could counteract the effects of rudeness on anchoring.

While these interventions help reduce the likelihood of rudeness, anchor Foulk says these should be a last resort. What is the best solution to the rude problem?

“In important areas where people make important decisions, we need to rethink how we treat people,” he says. “We never allowed aggressive behavior in the workplace. But we’re okay with rudeness. Now we’re learning more and more that small insults affect a person’s performance equally. I’m doing it. “

And he says he needs to stop it.

“We tend to underestimate the impact of interpersonal performance. We hear the words,’If you can’t stand the heat, get out of the kitchen.’ Being able to do is like a badge of honor. But in reality, this improper treatment really has a negative impact on performance in areas of our interest, such as medicine. It is important. “

This is the fourth treatise in a series of studies showing that rudeness has a negative impact on medical outcomes, and the impact is far greater than insult and far more disastrous, he says.

“Simulations show that rudeness increases mortality. People can die because someone insulted a surgeon before starting surgery.”

Research says rudeness in the workplace is contagious

For more information:
Binyamin Cooper et al, trapped in the first hypothesis: how rudeness leads to settlement., Applied Psychology Journal (2021). DOI: 10.1037 / apl0000914

Quote: The survey was rude, including a medical diagnosis (June 11, 2021) obtained from on June 11, 2021. It shows how it leads to settlement.

This document is subject to copyright. No part may be reproduced without written permission, except for private research or fair trade for research purposes. The content is provided for informational purposes only.

Studies show how rudeness leads to retention, including medical diagnostics

Source link Studies show how rudeness leads to retention, including medical diagnostics

Related Articles

Back to top button