The market is constantly changing, and the payroll software industry isn’t immune to that change. Over the past few years, many businesses have made the switch from one payroll software provider to another, which has led to increased competition in the industry—a competitive nature that ultimately benefits you as a customer. But how can you tell whether it’s time to make the switch? Check out these top reasons why you should change your payroll software provider today!
1) Expense Control
It is quite common to pay a large chunk of money to your payroll provider and not even think about it. But, when there is a chance for you to save up on these costs, you should definitely try it out. For example, if your current payroll company charges $0.15 per employee per check and you want that figure lowered to $0.10 then take matters into your own hands and do something about it rather than sit back and take things as they come in. It is better to go directly ahead with changing your payroll software provider if such an opportunity presents itself instead of regretting later in life why you did not make use of such an opportunity in time.
2) Fraud Control
Do you know what happens when your payroll data is exposed? There’s a good chance that it ends up in criminal hands, whether that’s organized crime or your next-door neighbor who just decided to get into identity theft. If you don’t keep tight control over sensitive information, including social security numbers and banking details, there’s no way you can guarantee security and data integrity. Choosing a payroll software provider with proven cybersecurity and fraud prevention is key to protecting your clients and yourself from harm.
3) Up-to-Date Technology
The payroll industry has become increasingly competitive, forcing software providers to constantly update their products to remain relevant. For example, payroll providers are constantly developing new mobile apps for employees who want to fill their time off requests on the go. Another great reason why you should change your payroll software provider is that they’ll continually improve upon their technology. Check out our list of 10 things payroll providers could do right now that would make a big difference for small businesses. Many of these solutions are already being developed, but smaller companies will be able to jump on board sooner because they’re not as tied down by existing infrastructure or set processes.
4) Accessibility & Reliability
Not every payroll solution is created equal. Ask any payroll expert and they’ll tell you: it’s all about reliability. If you can’t depend on your provider to get your employees paid on time, there’s not much point in them being around at all. While we make regular investments in our software so that you have a reliable system, many of our competitors are starting to fall behind with their tech. While it may seem like it’s not worth switching for just one reason if your provider isn’t able to meet even one of these criteria, don’t wait too long to change providers.
5) Customer Service
Having an employee payroll provider that listens to your problems and issues is crucial. When you have a problem with your employer, whether it’s a payroll tax issue or someone has been paid incorrectly, having a team of human beings at your disposal will make all of the difference in your business. A lot of other companies out there can offer you big discounts on software by eliminating customer service from their operations, but not CloudPayroll. We think that employing humans to do things that computers can do is silly!
It can be easy to get lulled into a sense of false security and complacency with your current provider. However, it’s important to make sure you are constantly looking for ways to improve, especially when it comes to something as important as payroll. If your current provider isn’t offering everything you need, make sure you understand all of your options before making a final decision. Taking some time upfront could help you find ideal payroll software that keeps employees happy while saving you both time and money in the long run.