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Musk’s Latest Twitter Cut: Outsourced Content Moderators

Twitter’s new owner Elon Musk Learning that an outsourced moderator lost his job over the weekend is further hurting the team fighting misinformation on social media platforms.

Twitter and other large social media companies have relied heavily on contractors to track hate and enforce rules against harmful content.

But many of these content watchdogs are now out the door. Twitter laid off many of its full-time employees via email on Nov. And now it’s working to get rid of countless contract workers.

Melissa Ingle, who worked as a contractor on Twitter for more than a year, was one of a number of contractors who said they were laid off on Saturday. He said he was concerned that he might.

“I love the platform and really enjoyed working for the company and trying to make it better. Told.

Data scientist Ingle said he worked in the data and surveillance division of Twitter’s civil protection team. Her work included writing algorithms for spotting political misinformation on platforms in countries such as the United States, Brazil, Japan, and Argentina.

Ingle said when she couldn’t access her work email on Saturday, “I knew it was over.” Notice from the contractor she was hired came two hours later.

“I just put out my resume and talk to people,” she said. , it is important. I find it particularly heartless to do this at this time. ”

Sarah Roberts, a content management expert and associate professor at the University of California, Los Angeles, who worked as a staff researcher at Twitter earlier this year, believes at least 3,000 contract workers were laid off Saturday night. .

Twitter has not disclosed how many contract workers it has cut. Since Musk took office, the company has not responded to media requests for information.

At Twitter’s San Francisco headquarters and other offices, contractors wore green badges and full-time employees wore blue badges. Roberts said contractors did a lot of work to keep Twitter running, including engineering and marketing. But what was “mission-critical” for the platform was the sheer power of contracted moderators, Roberts said.

Removing them “has a tangible impact on the platform experience,” she said.

When Musk bought Twitter, he promised to ease speech restrictions. But in the early days when Musk bought his Twitter for $44 billion in late October, dismissed the board of directors and chief executive officerthe billionaire Tesla CEO sought to assure civil rights groups and advertisers that the platform can continue to quell hate and hate-fueled violence.

The message was echoed by Yoel Roth, Twitter’s head of content moderation at the time, who said the layoffs on November 4 were “15% of the Trust & Safety organization (about 50% of the company as a whole) and in contrast to ),” he tweeted. Frontline moderation staff are the least impacted.”

Ross is after leaving the companyjoined the exodus of high-level leaders tasked with privacy protection, cybersecurity and regulatory compliance.

Copyright 2022 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.

https://www.local10.com/business/2022/11/13/musks-latest-twitter-cuts-outsourced-content-moderators/ Musk’s Latest Twitter Cut: Outsourced Content Moderators

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